Insurance is a complex subject that often confuses customers with its jargon and fine print. Many policyholders are not aware of the details of their coverage, exclusions, and procedures, which can lead to dissatisfaction and disputes during claim settlement. To address this challenge, Bajaj Allianz General Insurance has launched a Gen AI-powered bot called ‘Insurance Samjho’ to help customers understand their insurance policies better.
What is ‘Insurance Samjho’?
‘Insurance Samjho’ is a Gen AI-powered bot that acts as a virtual assistant for customers who want to learn more about their insurance products. Customers can upload their policy documents (brochures, copies, or wordings) to the platform at https://www.bajajallianz.com/insurancesamjho/ and ask questions about their coverage, exclusions, and procedures, or even seek clarity on specific medical conditions. The bot will provide clear, concise, and conversational answers in simple language, ensuring complete transparency and easy comprehension.
How does ‘Insurance Samjho’ work?
‘Insurance Samjho’ uses advanced natural language processing (NLP) and machine learning (ML) techniques to read and analyze the policy documents uploaded by the customers. It then extracts the relevant information and generates responses based on the questions asked by the customers. The bot is designed to be interactive and user-friendly, allowing customers to ask follow-up questions and get personalized assistance. The bot is also a learning bot, which means that it will keep evolving in terms of knowledge and complexity over time.
What are the benefits of ‘Insurance Samjho’?
‘Insurance Samjho’ aims to foster trust, boost insurance penetration, and promote informed risk management among customers. By simplifying the understanding of insurance products, the bot can help customers make better decisions about their insurance needs, avoid misunderstandings and disputes during claim settlement, and enhance their satisfaction and loyalty. The bot can also help customers compare different products and features, and choose the best option for them. Moreover, the bot can reduce the workload and cost of customer service agents, who can focus on more complex and value-added tasks.
Who can use ‘Insurance Samjho’?
‘Insurance Samjho’ is available for anyone who wants to learn more about their insurance products or policies. The bot can handle queries related to various types of insurance products offered by Bajaj Allianz General Insurance, such as health, motor, travel, home, personal accident, etc. The bot can also answer questions related to some specific medical conditions that may affect the coverage or claim process of certain policies.
How to access ‘Insurance Samjho’?
Customers can access ‘Insurance Samjho’ by visiting https://www.bajajallianz.com/insurancesamjho/ and uploading their policy documents (brochures, copies, or wordings). They can then ask questions about their coverage, exclusions, and procedures, or even seek clarity on specific medical conditions. The bot will provide clear, concise, and conversational answers in simple language.
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