In a recent development, inDrive, the ride-hailing platform, has announced its plans to provide insurance for commuters during their rides. This move is part of the company’s broader initiative to enhance the safety and security of its services.
Launched in India in 2019, inDrive has established a strong presence in major metropolitan cities like Kolkata, Delhi, and Mumbai, and is planning to expand its services to Bangalore in the coming year. The company is currently in the planning stages of implementing the insurance feature for its riders, signaling its commitment to customer welfare.
InDrive, known for its app-based platform, claims to register approximately 30,000 rides daily in Kolkata alone, with a network of 10,000 driver partners. This substantial user base highlights the potential impact of the proposed insurance scheme on a large number of commuters.
Moreover, inDrive is also focusing on enhancing privacy and security within its app. The company plans to introduce a Voice over Internet Protocol (VoIP) feature, which will ensure that drivers cannot see the phone numbers of the riders, thereby maintaining the confidentiality of personal information.
In addition to these customer-centric initiatives, inDrive has also begun operations with electric cars in New Delhi, showcasing its commitment to environmentally sustainable practices.
This strategic move by inDrive to provide insurance to its commuters indicates a significant step towards ensuring a safer and more secure ride-hailing experience. It reflects the company’s dedication to addressing customer concerns and improving the overall quality of its service in the competitive ride-hailing market.