Navigating Skies Digitally: IndiGo Unveils Multilingual AI Chatbot 6Eskai

IndiGo, one of India’s leading airline companies, has recently announced the launch of its innovative AI-powered chat assistant named “6Eskai.” This launch, dated November 28, 2023, marks a significant technological advancement for the airline, positioning it at the forefront of customer service innovation in the aviation sector​​.

The 6Eskai chatbot is powered by OpenAI’s GPT-4 technology, a state-of-the-art AI model known for its advanced conversational capabilities. This integration signifies a major milestone for IndiGo, as it represents the airline’s commitment to leveraging cutting-edge technology to enhance the travel experience for its customers​​.

One of the standout features of the 6Eskai chat assistant is its multilingual capabilities. It is designed to address customer queries in 10 different languages, demonstrating IndiGo’s focus on catering to a diverse customer base. This feature is particularly significant in a multilingual country like India, where customers speak a variety of languages​​.

The development of 6Eskai was an in-house endeavor by IndiGo’s digital team, achieved in close collaboration with Microsoft. This collaboration highlights the blending of IndiGo’s industry-specific insights with Microsoft’s technological expertise, resulting in a chatbot that seamlessly integrates across web and mobile platforms. The user-friendly interface of 6Eskai is expected to offer customers an efficient and enhanced interaction experience, whether they are booking flights, seeking information, or needing assistance with travel-related queries​​​​.

IndiGo’s move to introduce 6Eskai follows in the footsteps of Air India, which had earlier launched its own AI-powered chat assistant named “Maharaja” on November 10. This trend of incorporating AI-driven solutions in the aviation industry reflects a broader shift towards digitalization and customer-centric innovation. With 6Eskai, IndiGo aims to redefine travel assistance, making it more accessible, efficient, and responsive to the evolving needs of travelers​​.



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