Europ Assistance, a leading global assistance and travel insurance company, has chosen Tata Consultancy Services (TCS) as its transformation partner to reimagine its IT operating model. The new deal will enable Europ Assistance to enhance its resilience, scalability and user experience with the help of TCS’s artificial intelligence (AI) and machine learning (ML) solutions.
TCS’s end-to-end enterprise IT application services:
As part of the multi-year partnership, TCS will provide end-to-end enterprise IT application services to Europ Assistance across all geographies where it operates. TCS will leverage its delivery centers in Europe and other regions to support Europ Assistance’s mission of providing services ‘Anytime, Anywhere’ and help it grow its business capabilities, partnership ecosystem and speed to market. According to a press release, Europ Assistance supports nearly 300 million customers in over 200 countries and territories with travel, mobility, home and family, health, and concierge services.
TCS’s AI and ML solutions:
TCS will also use its proprietary solution, ignio™ AIOps from its Digitate suite of offerings, to transform Europ Assistance’s IT operations. Powered by AI and ML, ignio™ AIOps will provide Europ Assistance with actionable insights into its technology stack, improving productivity and availability. The solution will also enhance operational resilience and business agility by automating tasks, optimizing resources and reducing risks. TCS claims that ignio™ AIOps can reduce IT incidents by up to 90%, improve mean time to resolve by up to 60%, and increase infrastructure utilization by up to 40%.
Co-innovation on novel use cases:
The partnership will also focus on co-innovation, with TCS and Europ Assistance working together on novel use cases leveraging generative AI and other advanced technologies. The co-innovation initiatives will aim to create new value propositions for Europ Assistance’s customers and partners.
TCS and Europ Assistance have announced a strategic partnership to transform Europ Assistance’s IT operating model using AI and ML solutions. The partnership will help Europ Assistance achieve its global mission of providing services ‘Anytime, Anywhere’ while enhancing its resilience, scalability and user experience.